16 April 2008

All Indian consulates outsource operation to US Firm

The government of India had decided to outsource visa services because of the sheer volume of applications received in the consulates. "Travisa Outsourcing was given just 38 days to develop a new and entirely outsourced visa application process throughout the United States, and in doing so we created new technology that is revolutionising the visa application process," Jan Dvorak, CEO of Travisa Outsourcing told India Abroad.


Currently, Travisa Outsourcing is the only US firm that handles visa outsourcing for an entire country. India is now one of only two countries that issues same day visas; China is the other, Dvorak said. Travisa has taken care to ensure that most staffers speak at least one Indian language.

It is interesting to see how factors like consumer satisfaction, economy, globalization play out. Globalization is definitely a two way street.

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